Channels
Deployment, configuration, operations, and defect reports for any HolonomiX product, on any route: marketplace, Private Appliance, or Scoped Pilot.
Suspected vulnerabilities and security reports, handled under the security policy.
Pricing, evaluations, pilots, and partnership questions, through the reason-routed contact form.
What to include
A complete first report shortens every step that follows. Include:
Your organization name and, for marketplace deployments, the listing you deployed from.
The product name and the release or image identifier where known.
For VM appliances: Google Cloud project ID, region, zone, and VM name. Otherwise: platform and deployment details.
Your assessment of operational impact, so triage starts in the right place.
What was attempted, what happened, and exact error text where available.
Appliance products ship a local support-bundle tool. Extract the archive in a controlled environment and review every file before sending. Never include signing keys, TLS private keys, credentials, or regulated evidence.
Product documentation
Response targets, severity definitions, and escalation terms are defined by your agreement or listing terms. This page describes intake channels; it does not create or imply a service level.